Return and Refund Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition you received it. have received. It must also be in the original packaging.

Several types of products cannot be returned. Perishable goods such as food, flowers or magazines cannot be returned. We also do not accept products for intimate or sanitary use, hazardous products or flammable gases or liquids.

Other items that cannot be returned:

  • Gift cards
  • Teething toys
  • Hygiene products
  • Sale items and special orders
  • Items that have been assembled or modified
  • Safety Items and Safety Gates

Please do not return your purchase to the manufacturer.

There are some situations where only a partial refund is given: (if applicable)

  • Books with obvious signs of use.
  • Any item that is not in its condition original, damaged or has some parts missing for reasons that are not due to an error on our part.
  • Any item that is returned more than 30 days after delivery.

Refunds (if applicable)

Once we have received and inspected the returned item, we will send you an e- email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or to your original method of payment, within a certain number of days.

Late or missing refunds (if any)

If you do not have not received your refund yet, please check your bank account again first.
Next, contact your credit card issuing entity, as there may be a delay before your refund is officially displayed .
Then contact your bank. There is often a processing time before a refund is posted.
If after completing all of these steps you still have not received your refund, please contact us at hello @ titechouette.com.

Sale items (if applicable)

Only regular priced items may be refunded. Unfortunately, sale items are not refundable.

Exchanges (if applicable)

We only replace an item if it is defective or damaged. If in this case you would like to exchange it for the same item, send us an e-mail at orders@titechouette.com and send us your item to: 641, 8e avenue, Québec, QC , G1J 3M1, Canada.

Gifts

If the returned item was identified as a gift at the time of purchase and was received by you. sent directly, you will receive a gift credit equal in value to your return. Once we have received the returned item, a gift certificate will be mailed to you.

If the item was not identified as a gift during purchase, or if the donor of the gift preferred to receive the item first to give it to you later, we will issue a refund to the giver of the gift and they will know that you have returned the item.

Shipping

To return a product, you must mail it to: 641, 8e avenue, Québec, QC, G1J 3M1, Canada.

You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from it.

Depending on where you live, the time it takes to receive your exchanged product may vary .

If you are shipping an item valued over $ 75, you should consider using a delivery service that allows you to track the shipment or take out delivery insurance. We do not guarantee that we will receive your returned item.